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Roadmap
Core Ticket Functionality
Ticket Detail enhancements
- Add ability to assign users to tickets (drop-down with users)
- Add status change UI (in progress, waiting, complete)
Ticket submission and validation
- Input validation for ticket creation (server & client side)
- markdown editor for input
- upload with progress indicator
KB integration
Article Generation
- allow converting a completed ticket into a KB article
- save as markdown file in a kb folder?
- add YAML metadata for tags, title, ticket reference
Searchable KB browser
- KB index page with category/tag filtering
- full text search search
Users and Roles
Model
- define roles - admin, support, requestor
- add roles to user table
- lock down route access using middleware
Login redirects
- redirect users to different pages based on role
Dashboard polish
Metrics page
- show ticket counts: open, in progress, completed.
- filter by department or time range
- add sparkline charts for visual feedback
Navigation and theming
- consistent top nav
- consistent styling using bulma